The Jim Ellis Promise

A Message from Jimmy Ellis, President and CEO of the Jim Ellis Automotive Group

I'm often asked what we attribute most to the success of the Jim Ellis Automotive Group. And it's always the same answer. It's our commitment to building great automotive sales and service experiences for our customers. The Jim Ellis Promise is simply our way of emphasizing the higher level of service customers can expect when they choose Jim Ellis for their automotive needs. For our organization, the Jim Ellis Promise is much more than merely words. It's how we as employees strive to perform our job each and every day. At Jim Ellis, we make the following promise to our customers and prospects:

1. Greet each client and visitor with a warm welcome
2. Remember each client's name and something unique about them
3. Treat clients like family so they feel at home with each visit
4. Listen and understand the needs of each client
5. Always respect, and never waste the valuable time of our clients
6. Practice situational awareness to adequately respond to client's needs
7. Be gracious and courteous with all clients
8. Make each client's experience uniquely tailored to them

The Jim Ellis Promise is one of the primary ways we build satisfied customer relations. And it's these loyal customer relationships that have enabled our organization to grow and expand since 1971. Today, we're one of the leading automotive groups in the Atlanta area.